Bootstrap Built supports the tools we've built for you. The fastest way to get help is to start a chat right where the problem happened — the support window inside the tool already knows who you are and what you were doing, so you don't have to explain the setup.
What happens when you ask
You describe the problem. Our AI assistant answers immediately, any time of day, and can resolve most common issues on the spot.
If it can't, it collects the details our engineers need and files an issue.
A support engineer picks it up and works it. You'll get a reply — you don't need to follow up to keep it moving.
Anything urgent goes straight to Josh.
If you can't work at all
Say so plainly — "this is blocking me" or "I can't submit orders." That routes differently and skips the queue. Don't sit in a chat thread if production is stopped.
What we don't handle here
Questions about your own Monday.com account, billing, or software we didn't build for you. We'll point you in the right direction, but we can't fix those.